General Terms and Conditions

Clear terms for quotations, delivery, revisions and payments

15 days

Quotation validity

2 free

In-scope revisions

Net 30

Payment due, in days

40/20/40

Milestone billing, in %

Quotation & Purchase Order Terms

What a quotation covers and when it becomes binding.

Quotation validity

The quotation is valid for 15 days from the date specified on the document. After this period, the quotation may be revised or withdrawn unless otherwise agreed in writing.

Acceptance & finality

Acceptance of the quotation must be formalized via a Purchase Order (PO). Once the PO is issued and accepted, no further revisions or changes will be permitted—unless expressly authorized by us in writing. This ensures both parties operate under mutually agreed-upon terms.

Scope clarification

Project management and documentation services are not included in the base quotation; they will be added as separate items to the scope upon request.

Delivery Policy

How you receive your work and stay informed along the way.

Completed projects

Completed projects will be delivered via email, secure cloud storage, or through another method specified in the contract.

Progress updates

You will receive consistent updates on project progress. Our project management team will provide a detailed timeline and milestone tracker to ensure transparency and alignment.

Point of contact

For any inquiries or concerns, please reach out directly to the project manager assigned to your account.

Service Iterations and Revisions

What changes are included and what is billed separately.

2free revisions
within scope

The client is entitled to two (2) free revisions, provided changes remain within the original project scope. Any changes that exceed this scope—such as significant additions, reworks, or new deliverables—will be treated as out-of-scope and billed separately at our standard rates. Revision requests should be communicated promptly and in writing to ensure timely processing.

Payment Terms

Payment is due within 30 calendar days from the invoice date (Net 30), billed in three milestones.

40%Deposit due at project commencement

20%Upon reaching the agreed midpoint milestone

40%Upon final delivery and client approval

This milestone-based billing ensures alignment with project progress and supports transparent, predictable financial management for both parties.

Have a question about our terms?

Talk to our team before you place a Purchase Order and we’ll make sure everything is clear.